SITXHRM002 Roster Staff - Assessment Task 2

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Assessment Task 2: Project

Information for students

This project requires you to work collaboratively to build and foster business relationships and identify and develop opportunities by way of collaboration, negotiation and setting in place formal agreements.

You will need access to:

  • Your learning resources and other information for reference
  • Roster software
  • Operational Policy
  • Business case study template
  • Staff profile template
  • Staff record template
  • Evaluation report template
  • space for a meeting

Ensure that you:

  • review the advice to students regarding responding to written tasks in the Hospitality Works Student User Guide
  • comply with the due date for assessment which your assessor will provide
  • adhere with your RTO’s submission guidelines
  • answer all questions completely and correctly
  • submit work which is original and, where necessary, properly referenced
  • submit a completed cover sheet with your work
  • avoid sharing your answers with other students.
Assessment information
Information about how you should complete this assessment can be found in Appendix A of the Hospitality Works Student User Guide. Refer to the appendix for information on:· where this task should be completed· how your assessment should be submitted.

Note: You must complete and submit an assessment cover sheet with your work. A template is provided in Appendix B of the Student User Guide. However, if your RTO has provided you with an assessment cover sheet, please ensure that you use that.


Complete the following activities.

  1. Select a business and roster teams
You are required to prepare a three-week roster for kitchen staff using a business such as a restaurant or hotel of your choice. A Business case study template has been provided to guide you on the information required in order to complete the assessment as well as an Operational Policy to help identify operational requirements.Once you have completed the business case study, you will then need to meet with staff to discuss their availability over the next three weeks.The assessor will divide you into groups of 5. Each person in the group must select one of the staff positions that you identified in the business case study and complete the Staff profile template provided. They will do this providing their own details and skills and experience.

As a staff member, make sure you are true to your own commitments and availability over the roster period. Also consider your own personal, social and cultural needs and ensure to communicate any requirements to the person preparing the roster.

Please note that this is an individual task so each person must develop their own business case.

When conducting discussions, take into consideration:

·           Any staff requests for the roster including any upcoming personal commitments

·           Social and cultural considerations such as working flexibly, family commitments, cultural events or ceremonies.

During the meeting with your group, ensure that you use effective communication skills including:

·           Listening to staff requests

·           Using active listening to confirm understanding

·           Asking questions to confirm any requirements

You are to base all wages on the pay guide for the Hospitality Industry (General) Award (you can download this from:

Submit the completed Business case study to the assessor.

  1. Research and select roster software
Using the internet, research an appropriate scheduling software that you could use to create the roster. You may need to register to download the software, however, only select one that has a free trial around 30 days. The assessor must approve the selected software.
  1. Create a roster
Using the software you have downloaded, create the staff roster according to the discussions held with staff (your group), information gathered for the Business case study and operational requirements outlined in the Operational policy.Your roster must meet the following criteria:·           Meet operational requirements as set out in the Operational policy

·           Meet the business requirements as identified in the Business case study

·           Have the right amount of staff with the necessary skills and mix to deliver services effectively.

·           Meet any wage and budget constraints as outlined in the Operational policy and complying with the Hospitality Industry (General) Award, based upon the positions identified.

·           Be clear enough so that it can easily be understood by all staff.

The roster must be submitted in a suitable format to your supervisor for approval within the time allocated. This could be a PDF document, a printed report from the software, or a screenshot.

  1. Roster changes
The supervisor (your assessor), will provide you with the following messages from three members of staff:·     One member of staff is sick.·           One casual member of staff has requested extra hours.

·           One member of staff has been called for jury duty.

The assessor will let you know which students in your group represent each staff member and provide you with further information on the messages received.

Change the roster using the staff requesting extra hours to cover for the two members of staff unavailable.  Ensure that it still meets the roster criteria and the requirements of the Operational policy

Send an email to the supervisor explaining the changes and why they were made, include the amended roster and ask for final approval.

The roster must be developed and submitted to your supervisor for approval within the time allocated.

  1. Communicating the roster
The supervisor has approved the roster.Draft an email to the members of staff rostered and cc to your supervisor. In the email you must clearly point out the changes made.The roster must be communicated to staff within the timeframe allocated.

Submit the email to the assessor, including the roster saved in an appropriate format.

  1. Maintaining records
As part of your role you are to record time sheets completed by staff.Provide two members of staff (2 students in your role play group) with a timesheet.They must complete the timesheet for the first week based on their actual shifts and submit this back to you.

Once you have received the timesheet, check the information received against the roster.

You are to then maintain the staff records by completing the Staff record template.

Enter the required information indicated by the prompts. Ensure that you accurately record all the information to ensure that the member of staff is paid the right amount of money for the hours worked.

Submit the completed Staff record and timesheet to the assessor.

  1. Feedback and evaluation
Meet with your group and discuss the effectiveness of the roster development process. Discuss what worked and what didn’t work.Take notes during the discussion and use these to write an evaluation of the roster development process, including any recommendations or actions required to improve the roster process used.Use the Evaluation report template to guide your response.

Submit the evaluation report to the assessor.

  1. Submit documents to your assessor.

Finalise the following documents and submit to your assessor for marking:·    Business case study

·           Operational Policy

·           Staff roster

·           Amended staff roster

·           Staff record

·           Evaluation report

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