|Provide two methods of collecting information for a case management plan about the person’s needs and goals.
|Provide two considerations of evidence-based practice.
|Describe the aim of the strengths-based approach to case management.
|Describe the emphasis of the rights-based approach to case management.
|Describe what the person-centred approach to case management relies on.
|Describe two aspects of immediate needs in the needs-based approach to case management.
|In order to eﬀectively utilise case management processes, list two underpinning requirements that must be adhered to.
|Provide one situation where mandatory reporting applies.
|Describe one way the Australian Privacy Principles impact case management information.
|Describe one way confidentiality impacts case management information.
|Provide two examples of what a policy may apply to regarding case management.
|The Australian Community Practice Guidelines 2.3 explains a worker’s role in handling complaints. What does the guideline require you to do in regards to a client’s right to make a complaint, and how would you implement this?
|Provide one example of an area in community services where a statutory mandate applies.
|Provide one example of how you can facilitate a person in goal-setting and participation.
|Provide a brief explanation of the social cognitive theory of behavioural change.
|Provide an example of how the planned behaviour theory may be put into practice.
|Provide one example of a restricted practice that may be used in a non-voluntary intervention.
|Describe one way that you can work with a person without imposing your values on them.
|Brieﬂy describe how you can incorporate a person’s value systems into their case management plan.
|Brieﬂy describe what impact the value systems of key stakeholders can have on the case management plan.
|Provide one aspect you need to take into account when working with a CALD person.
|Provide two ways to conduct case management in a culturally appropriate way when working with Aboriginal and/or Torres Strait Islander peoples.
|Provide two factors to consider when working with people with a disability.
|Provide two aspects to consider when working with people in the LGBTI community.
|Provide two examples of homelessness.
|Provide a brief description of cultural invisibility that older people can feel.
|Provide two areas of legislation that are relevant to child protection.
|Provide two aspects of complaints management.
|Describe two ways that you can establish a rapport with a person.
|Provide two aspects of a formal meeting process.
|Provide one reason why it is important to specify roles and responsibilities of people involved in the case management plan.
|Provide one reason why a case manager needs to be familiar with a range of available services.
|Describe how the Universal Declaration of Human Rights underpins the rights of people involved in the decision-making process.
|Provide one right of an organisation when providing services.
|Describe why is it important to understand family dynamics when providing case management support.
|Provide an example of a long-term need.
|Provide one indication that a plan may need to be revised and/or adjusted.
|Provide one behavioural indicator that may suggest abuse.
|Provide one example where you may need to apply a strategy to deal with a complex or high-risk situation.
|Describe a case manager’s duty of care in regard to child protection.
|Describe a case manager’s duty of care in regard to domestic violence.
|Describe a case manager’s duty of care in regard to suicide.
|Describe a case manager’s duty of care in regard to elder abuse.
|Describe a case manager’s duty of care in regard to people with disabilities.
|Explain why it is important to match the needs of the person with the experience, workload and geographical location of the worker or service provider.
|List two aspects of a target for change or action.
|Describe one way you could assist a person to achieve their targets.
|Describe how feedback forms are used as a monitoring strategy.
|Describe one way you can use feedback forms to assess the need for change.
|Describe the priority of the negotiation process when changing the case management plan.
|Provide two documentation requirements that may apply when documenting an inter- agency agreement.
|Provide a brief explanation of the goal of evidence-based practice.
|Provide one criterion that must be met before a case can be closed.
|Describe two approaches to service delivery that address the experience, skills, values and development of participants.