BSBMGT517 Manage Operational Plan - Assessment Task 1 - Unit Knowledge Test

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Assessment Task 1 - Unit Knowledge Test (UKT)


  • This is an individual assessment.
  • The purpose of this assessment task is to assess the students’ knowledge essential to manage operational plan in a range of contexts and industry settings.
  • To make full and satisfactory responses you should consult a range of learning resources, other information such as handouts and textbooks, learners’ resources and slides.
  • All questions must be answered in order to gain competency for this assessment.
  • You may attach a separate sheet if required.
  • You must include the following particulars in the footer section of each page of the attached sheets:
    • Student ID or Student Name
    • Unit ID or Unit Code
    • Course ID or Course Code
    • Trainer and assessor name
    • Page numbers
  • You must staple the loose sheets together along with the cover page.
  • You must attach the loose sheets chronologically as per the page numbers.
  • Correction fluid and tape are not permitted. Please do any corrections by striking through the incorrect words with one or two lines and rewriting the correct words.

Resources required to complete the assessment task:

  • Computer
  • Internet
  • MS Word
  • Printer or e-printer
  • Adobe acrobat/reader
  • Unit Assesment Pack
  • Learner Guide
  • Self-Study Guide

Question 1: What is the purpose of creating an operational plan? Explain in 100-150 words. Also list any five (5) components of an operational plan.

Question 2: What are the main differences between a strategic plan, an operational plan and a business plan? Answer in 150-350 words.

Question 3: What are the integral components of an operational plan? List any five (5).

Question 4: List the six (6) steps used to recruit new staff? What is the relationship between the recruitment criteria and the operational plans? Answer in 150- 200 words.

Question 5: Describe in 100- 150 words, why monitoring workplace performance against budget and productivity plans is important.

Question 6: Consultation is an important part of developing or maintaining an operational plan. Consider the following areas and comment in 20- 50 words for each, on why you think consultation with these areas is advisable:

  1. Human Resources
  2. Finances/Accountant
  3. Marketing
  4. General Administration
  5. Production
  6. Information Technology

Question 7: Describe the process of obtaining approval for an operational plan from relevant authorities in workplace? Answer in 130-200 words.

Question 8: Explain in 150- 300 words, the process of budget allocation for a project in workplace and how work teams are involved in the budgetary decision-making process?

Question 9: Explain how individual and work teams are supported to improve their efficiency and effectiveness at work? Answer in 100-150 words.

Question 10: What is the process for an individual and teams to negotiate approval for variations to the operational plans and gain approval from management? (150-200 Words)

Question 11: Describe the performance review documenting system and how it is managed at workplace? (100-200 Words)

Question 12: Explain in 100 to 150 words, why should companies conduct a SWOT analysis to assess their team’s current capacity. Provide one (1) example.

Question 13: In your own words, explain why key performance indicators (KPIs) are an important part of the operational planning process. Answer in 100-200 words.

Question 14: List two methods to develop key performance indicators (KPI) to fulfil business objectives.

Question 15: Why should you collect variety of alternative options to support your proposal while you are developing an operation plan. Write in 50-100 words.

Question 16: List any three legislations related to operational plan.

Question 17: In your own words, explain key stages in the recruitment process. Answer in 250-300 words.

Question 18: Describe a mechanism for ensuring that operational activities are proceeding according to plan. Answer in 200-400 words:

Question 19: List any three (3) types of financial reports that can be used to track progress and monitor performance? Explain their purpose in 2-3 sentences each.

Question 20: What is a gap analysis? Answer in 100- 200 words.

Question 21: Describe the different types of mentoring. Answer in 150-200 words.

Question 22: Explain the role of performance monitoring in negotiating variations to operational plans. (50-100 Words)

Question 23: List any five (5) organisation’s policies, practices and procedures that directly relate to the operational plan.

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