BSBCRT611 Apply Critical Thinking for Complex Problem Solving - Assessment Task 2 - Project Work

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Task 2 – Project Work – Bounce Fitness

Task two is a project work and this assessment will be due at the end of last week of the unit delivery.

This task will require learners to access the series of document at the following link,

Case study Document Access

Bounce Fitness
Bounce Fitness is a premier fitness centre in four cities – Cairns, Brisbane, Sydney, and Melbourne.Access the link below to learn more about Bounce Fitness:Bounce Fitness

https://bouncefitness.precisiongroup.com.au/

This workplace project assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the customer service field of work.

Where a real workplace is not available, the assessor must conduct the assessment in a simulated workplace environment where conditions are typical of those experienced in a real workplace.

Even if the assessment is undertaken in a simulated workplace environment, it must still provide the learner with access to all the resources required to complete this assessment, e.g., if the task requires the learner to refer to organisational plans and documents to develop new workplace policies and procedures, they must still be provided with actual/simulated organisational plans and documents to assist in new policy development.

To simulate the tasks:

  • Adapt/revise the instructions provided in each task so that they can be completed in a simulated environment. This includes:
    • Providing additional contextual information such as details of a simulated business/workplace environment.
    • Providing simulated workplace documents such as policies and procedures, business plans, organisational charts, key performance indicators (KPIs), job descriptions, etc.
    • Arranging the requirements of observation tasks such as discussing with the learner’s workplace supervisor to allow the learner to conduct meetings with people within the organisation to participate in these meetings, through role play activities.
    • Creating scenarios based on the simulated business/workplace environment that will allow the learner to complete the task, e.g. resolving a customer service or workplace dispute.

How to write Executive Summary - https://www.projectmanager.com/blog/write-an-executive-summary

How to write a project report - https://slite.com/learn/project-report

How to develop a project plan - https://www.projectmanager.com/project-planning

 

Instruction - before to start the project assessment,

  • This assessment task requires you to develop the project work based on the Bounce Fitness Business Plan or an appropriate company as agreed with your assessor/trainer. You must ask trainer/assessor before to commence the work and in writing.
  • Your research answers should investigate all necessary details related to the managing the project work.
  • Group work: This assessment task is a group work, group of two participants/learners. You are required to interact together in a group and analyse the above given case study and required documents from Bounce Fitness Website link or from your chosen workplace.
  • Your ideas may be similar but your answer must not be the same.
  • A learner may select another company of their choice, however this must be approved by the assessor and supporting documents, links or any other appropriate information should be included with the submission.

1: Scope Complex Workplace Issue

ASSESSMENT INSTRUCTIONS
Your assessor will observe you as you consult with at least two relevant stakeholders to determine the scope of at least one complex workplace issue.Relevant stakeholders refer to individuals or groups who have relevant information on and are affected by the workplace problem.You will be assessed on your practical skills to:

§  Consult with at least two relevant stakeholders to scope at least one complex workplace issue

During the consultation, you must discuss the following information:

o   Scope of your job role

o   At least one complex issue within the scope of your job role

o   At least two task objectives

o   At least two risks in trying to solve the complex issue

o   At least two resources required to determine a solution for the issue

§  Use communication techniques to identify requirements as appropriate to the audience and environment

§  Use listening and questioning to elicit the views and opinions of relevant stakeholders

Before consulting with at least two relevant stakeholders, you must review at least one organisational document with information on the scope of your job role.

Review Workplace Project Task 1 – Observation Form before starting this task. This form outlines all the practical skills you need to demonstrate to satisfactorily complete this task. Your assessor will also discuss with you the practical skills outlined in this form prior to the assessment.

After completing this task, submit the organisational document you reviewed with information on the scope of your job role. This can include:

§  Job description

§  Roles and responsibilities document

§  Business plan

2: Problem Scoping Brief and Feedback Register

ASSESSMENT INSTRUCTIONS
This task will require you to develop a problem scoping brief with information on the scope of at least one complex workplace issue and a feedback register that you will use in Workplace Project Task 5.Use your workplace/organisation’s templates for the following to complete this task:§  Problem scoping briefs

§  Feedback registers

To complete this task, you must:

§  Access and review the following information:

o   Consultation on at least one complex workplace issue conducted in Workplace Project Task 1

o   Organisational documents with information on each of the following:

·         Requirements for the development of:

-          Solution proposal briefs

-          Feedback registers

·         Requirements for the presentation of:

-          Solution proposal briefs

-          Feedback registers

·         Process for the approval of solutions for implementation

§  Research requirements applicable to the complex workplace issue that must be resolved.

Requirements must include:

o   Components of applicable legislative framework

Legislative framework refers to acts, regulations, standards and codes of practice that work together to provide a set of guidelines for workplaces to follow in order to adhere to legislative requirements.

Components can be related to the following:

·         Anti-discrimination

·         Fair work

·         Work health and safety

o   Organisational policies and proceduresThis can include:·         Work health and safety policies and procedures

·         Conflict resolution policies and procedures

·         Business continuity policies and procedures

§  Develop a problem scoping brief with information on the problem-solving process for at least one complex workplace issue

This must include the following information:

o   At least one complex workplace issue to resolve

o   At least two task objectives relevant to the complex workplace issue

o   At least two risks in trying to solve the complex workplace issue

o   At least two resources required by the problem-solving process

o   Calculation of the cost of each resource required

o   At least one applicable legislative framework

o   At least one applicable organisational policy and procedures

o   Requirements for the development of each of the following:

·         Solution proposal briefs

·         Feedback registers

o   Requirements for the presentation of each of the following:

·         Solution proposal briefs

·         Feedback registers

o   Process for the approval of solutions for implementation

§  Develop a feedback register that you will use in Workplace Project Task 5 to systematically record stakeholder feedback on solutions for the complex workplace issue

Review Workplace Project Task 2 – Assessor’s Checklist before starting this task. This form outlines the following:

  • Resources you are required to access to complete the task.
  • All criteria your submission must address to satisfactorily complete this task.

Your assessor will discuss these resources with you, and the criteria outlined in this form prior to this assessment.

Review the template you will use to complete this task. If you are using a template from your workplace/organisation, discuss with your assessor to ensure that the template covers all requirements that apply to this task.

Submit the following to your assessor:

  • Completed problem scoping brief
  • Feedback register

Include any supplementary documents/sources used to create the problem-solving brief to your assessor, such as:

§  Organisational policies and procedures

§  Style guides

§  Organisational templates

You must also submit evidence of conducting research on the following information applicable to the complex workplace issue:

§  Legislative framework components

§  Organisational policy and procedures

3: Facilitate Ideation Session

ASSESSMENT INSTRUCTIONS
Your assessor will observe you as you present the problem scoping brief from Workplace Project Task 2 and facilitate an ideation session with at least two relevant stakeholders to determine possible solutions for the complex workplace issue.Relevant stakeholders refer to individuals or groups who are affected by the solution development process for the complex workplace issue.You will be assessed on your practical skills to:

§  Present the problem scoping brief developed in Workplace Project Task 2

§  Lead the process for generating ideas for possible solutions to the complex workplace problem

§  Use communication techniques to identify requirements as appropriate to the audience and environment

§  Use listening and questioning to elicit the views and opinions of relevant stakeholders

Before facilitating the ideation session, you must review the problem-solving brief developed in Workplace Project Task 2.

Review Workplace Project Task 3 – Observation Form before starting this task. This form outlines all the practical skills you need to demonstrate to satisfactorily complete this task. Your assessor will also discuss with you the practical skills outlined in this form prior to the assessment.

4: Solution Proposal Brief

ASSESSMENT INSTRUCTIONS
This task will require you to evaluate each possible solution identified in Workplace Project Task 3 and develop a solution proposal brief.Use your workplace/organisation’s template for problem-solving briefs to complete this task.To complete this task, you must:

§  Review your organisation’s requirements for preparing solution proposal briefs

This requires you to access at least one organisational document with information on requirements, such as:

o   Style guide

o   Communication policy and procedures

o   Continuous improvement policy and procedures

§  Apply the decision-making process to select the most viable option from the possible solutions identified in Workplace Project Task 3

This must include:

o   Identifying what possible solutions are available

o   Using critical thinking techniques to evaluate the following for each possible solution:

·         At least one advantage

·         At least one limitation

o   Choosing among the possible solutions to determine the most viable option to take

§  Develop a solution proposal brief on the solution you chose.

Review Workplace Project Task 4 – Assessor’s Checklist before starting this task. This form outlines the following:

  • Resources you are required to access to complete the task.
  • All criteria your submission must address to satisfactorily complete this task.

Your assessor will discuss these resources with you, and the criteria outlined in this form prior to this assessment.

Review the template you will use to complete this task. If you are using a template from your workplace/organisation, discuss with your assessor to ensure that the template covers all requirements that apply to this task.

Submit the completed solution proposal brief. Include any supplementary documents/sources used to create the solution proposal brief, such as organisational documents with information on requirements for preparing solution proposal briefs.

5: Present Solution Proposal Brief

ASSESSMENT INSTRUCTIONS
Your assessor will observe you as you present the solution proposal brief developed in Workplace Project Task 4 to at least two key stakeholders.Key stakeholders refer to individuals or groups who are vital in the problem-solving process due to specialist insight and authority to provide approval for implementation.You will be assessed on your practical skills to:

§  Present all information in the solution proposal brief developed in Workplace Project Task 2

§  Seek feedback from each key stakeholder on the solution proposal brief

To complete this task, you must record feedback from each key stakeholder in the feedback register developed in Workplace Project Task 2

Before presenting to key stakeholders, you must review the following:

§  Feedback register developed in Workplace Project Task 2

§  Solution proposal brief developed in Workplace Project Task 4

Review the following before starting this task:

  • Workplace Project Task 5 – Assessor’s Checklist
  • Workplace Project Task 5 – Observation Form

These forms outline the following:

  • Resources you are required to access to complete the task.
  • All criteria your submission must address to satisfactorily complete this task.
  • All practical skills you need to demonstrate to satisfactorily complete the observation task.

You assessor will discuss these resources with you, and the criteria outlined in these forms prior to this assessment.

Submit the completed feedback register to your assessor.

6: Refine and Submit Solution Proposal Brief

ASSESSMENT INSTRUCTIONS
This task will require you to refine the solution proposal brief based on feedback received and seek approval for implementation.To complete this task, you must:§  Review the feedback register completed in Workplace Project Task 5 to determine what changes must be made to the solution proposal brief

§  Refine your solution proposal brief by making changes based on the feedback recorded in the feedback register

§  Submit the refined solution proposal brief to at least two key stakeholders to seek approval for the implementation of the solution to the complex workplace issue

These must be the same stakeholders that you sought feedback from in Workplace Project Task 5.

Review Workplace Project Task 6 – Assessor’s Checklist before starting this task. This form outlines the following:

  • Resources you are required to access to complete the task.
  • All criteria your submission must address to satisfactorily complete this task.

Your assessor will discuss these resources with you, and the criteria outlined in this form prior to this assessment.

Submit the refined solution proposal brief to your assessor.

You must also submit evidence of seeking required approvals for the refined solution proposal brief.

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